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NEW QUESTION: 1
A. Option D
B. Option E
C. Option B
D. Option A
E. Option C
Answer: A,E
NEW QUESTION: 2
Note: This question it part of a series of questions that present the same scenario. Cacti question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company has a Microsoft Office 36S tenant.
You suspect that several Office 365 features were recently updated.
You need to view a last of the features that were recently updated in the tenant.
Solution: You use the View service requests option in the Microsoft 365 admin center.
Does this meet the goal?
A. NO
B. Yes
Answer: A
Explanation:
Explanation
A service request is a support ticket. Therefore, the View service requests option in the Microsoft 365 admin center displays a list of support tickets. It does not display a list of the features that were recently updated in the tenant so this solution does not meet the goal.
To meet the goal, you need to use in the Microsoft 365 admin center.
Reference:
https://docs.microsoft.com/en-us/office365/admin/manage/message-center?view=o365-worldwide
NEW QUESTION: 3
A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary employees to work during peak seasons.
Temporary employees take much longer to resolve cases than seasoned employees.
You need to recommend features that will help employees find information needed to resolve cases. Which two options should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A. Case management with Related Similar cases
B. Knowledge base with Relevance search
C. Routing rule sets
D. Parent and Child case settings
Answer: A,B
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/suggest-similar-cases-for-a-case